Last reviewed: April 16, 2026 by Jake Terry, FFL07/SOT3 — reviewed at minimum every 180 days.
Our returns policy is built around one principle: if the product is defective or the order was wrong on our end, we make it right. Federal law and carrier restrictions constrain what we can take back on the buyer’s end, especially for ammunition and firearms. This page covers both sides.
Return Window
- Accessories, optics, holsters, EDC, outdoor gear: 30-day return window from delivery date, in unused, original-packaging condition.
- Triggers (non-installed): 30-day return window if still sealed in factory packaging.
- Ammunition: non-returnable once shipped. Federal law and carrier policy prohibit us from accepting returned ammunition from consumers. Defective ammunition is handled as a warranty claim (see below).
- Firearms: non-returnable once the buyer takes possession at the FFL transfer. Refused transfers (firearm not accepted by the buyer at the FFL) are handled case-by-case.
Condition Requirements
To qualify for a return, accessories and non-ammunition products must be:
- In unused, resalable condition.
- In original manufacturer packaging with all tags, manuals, and included accessories.
- Accompanied by the original order number or a return authorization we provide.
Items showing installation wear (trigger pins used, holster retention marks, optic mounted and zeroed) do not qualify for a standard return but may qualify for a manufacturer warranty claim.
Defective Product Process
If a product arrives defective or fails in normal use within the manufacturer’s warranty period, contact us with the order number, a description of the defect, and photos where possible. Defective products typically fall into one of two paths:
- We handle the warranty. For items we stock at volume (select triggers, ammunition lots, and holsters), we can replace or refund directly without a round trip through the manufacturer.
- Manufacturer warranty. For items with direct manufacturer service (most optics, most firearms, many triggers), we help open the warranty ticket and ship to the manufacturer on the buyer’s behalf.
Defective Ammunition
Ammunition that will not chamber, will not fire, or fires inconsistently across multiple rounds from a sealed box should be set aside immediately — do not continue shooting from that box. Contact us with the order number, lot number (printed on the box), and a description of the failure. Genuine manufacturing defects are handled as a warranty replacement through the ammunition manufacturer; we facilitate the claim.
Squib loads, hangfires, and other ammunition-adjacent malfunctions should always be cleared with a cleaning rod and the firearm confirmed safe before further shooting. Do not attempt to re-fire a round that failed to ignite.
Restocking Fee
A 15% restocking fee applies to accessory returns that are not the result of a defect or our shipping error. Returns due to defective product or our error are processed at 100% refund with no restocking fee. Return shipping on defective items is covered by us; return shipping on buyer’s-preference returns is the buyer’s responsibility.
Refused FFL Transfers
If a firearm shipped to your receiving FFL is refused — because state law, a failed NICS check, or the buyer changed their mind — the firearm is returned to us. The buyer is responsible for return shipping and any FFL transfer fees already incurred. A refund less those costs is issued once the firearm is received back in inventory and inspected.
How to Start a Return
- Contact us through our contact form with the order number and reason for return.
- We issue a Return Authorization (RA) number and a prepaid return label for defective items, or instructions for buyer-paid returns.
- Ship the item back with the RA number on the outside of the package.
- Refund is processed to the original payment method within 7 business days of the item arriving back in inventory.