Our happiness team is always here to assist. Below are answers to the most common questions about orders, shipping, returns, and exchanges. For specifics on shipping rules or the full returns policy, follow the links to our policy pages.
Orders and Shipping
How long does it take for me to receive my order?
In-stock orders are typically processed and shipped within 1-2 business days. Standard ground shipping then takes 3-7 business days depending on your delivery address. Ammunition ships ground-only by federal hazmat regulation. For exact transit times, see our Shipping Policy.
How do I create an account?
Click My Account in the top menu and select “Register.” Provide your email and create a password. An account lets you track orders, save shipping addresses, and reorder previous purchases. You can also check out as a guest without creating an account.
How do I change my shipping address?
Log in to My Account and update your saved addresses under “Addresses.” To change the address on an order that’s already placed, contact us through our Contact form immediately — if the order hasn’t shipped yet, we can update the destination.
How do I track the status of my order?
Once your order ships, you’ll receive a confirmation email containing your tracking number and carrier link. You can also view real-time status from My Account → Orders. Tracking can take 24 hours after shipment to appear in the carrier’s system.
Will you keep my credit card information on file?
No. Your card details are tokenized and processed by our PCI-compliant payment provider — we never see, store, or have access to your full card number. If you choose to save a card to your account for faster reordering, only a tokenized reference is kept, not the actual card data.
Do you charge sales tax?
We collect sales tax in states where we are legally required to do so under each state’s economic nexus rules. Tax is calculated based on your shipping address and shown at checkout before payment. Tax-exempt customers can submit documentation through our Contact form.
Do you ship to my country?
We currently ship within the United States only. Federal law and ITAR (International Traffic in Arms Regulations) restrict the export of firearms, ammunition, and certain tactical accessories without specific licensing that we do not provide.
Will my items come in one package?
We try to ship complete orders together, but ammunition and firearms must legally ship separately from accessories under hazmat and federal firearms regulations. Large bulk ammunition orders may also be split across multiple boxes due to weight limits. You’ll receive separate tracking numbers if your order ships in multiple packages.
Returns and Exchanges
What is your returns policy?
We accept returns of unused, unopened items in original packaging. Ammunition, primers, and powder cannot be returned for safety and legal reasons unless defective. Firearms must be returned through the original FFL transfer dealer. For our full terms — including the return window and required condition — see our Returns Policy.
I received the wrong item
Contact us promptly through our Contact form with your order number and photos of what you received. We’ll send the correct item and provide a prepaid return label for the incorrect one at no cost to you.
My order arrived damaged
Take photos of the damaged packaging AND product before unboxing further. Email the photos and your order number through our Contact form as soon as possible after delivery. We’ll file a carrier claim and either replace the items or issue a full refund — your choice. Do not refuse the package, as that complicates the carrier claim process.
Where should I mail my authorized return?
Once your return is approved, we’ll email you a Return Merchandise Authorization (RMA) number and the exact return shipping address. Do not mail returns without an RMA — unauthorized returns may be refused or delayed. Pack items securely and write the RMA number clearly on the outside of the box.
How do I receive customer support?
Email us through our Contact form for the fastest response. Include your order number for order-specific questions. We reply to all inquiries on business days. Most issues are resolved in a single email exchange — our replies are detailed and typically same-day during business hours.
What do I do if I entered an incorrect shipping address?
Contact us through our Contact form immediately. If your order hasn’t shipped, we can correct the address before it goes out. If it has already shipped, we may be able to request a carrier intercept (fees apply) or you’ll need to redirect the package through the carrier’s website. Address corrections on firearms shipments require especially fast action.
Can I change or cancel an order after I’ve submitted it?
Possibly — if your order hasn’t shipped yet. Email us through our Contact form immediately with your order number. Once a shipping label has printed (usually within 1-2 business days), we cannot cancel or modify the order. Once it has shipped, you’ll need to refuse delivery or initiate a return for a refund.
Can I pre-order an item that is sold out?
Some out-of-stock products feature a “Notify When Available” button on the product page. Enter your email and we’ll notify you the moment stock arrives — first come, first served. We don’t take deposits on pre-orders; you pay only when the item is ready to ship.